This afternoon, my wife (@wendybuske) and I were dining with my sister, Cathy, and her husband, Jack, at the Red Robin restaurant in Edwardsville, IL. We don’t often get a chance to see Jack and Cathy outside of holiday gatherings, and they don’t get a chance to escape from our hometown very often.
We were celebrating Jack’s 25th year of living with a kidney transplant (he is the longest living kidney transplant survivor in America). They don’t dine out often, so we thought a burger place with a fun twist would be a good destination. Our server, Gentry (cool name!), asked if we were celebrating an occasion, so we told her about Jack.
Apparently Gentry talked to her manager and the staff, and a few minutes later she returned with a “Congratulations” balloon for Jack, attached to an envelope containing a staff-signed card and gift cards to Red Robin and Best Buy. AND they comped our entire dinner.
My family was incredibly touched – my sister took photos of Jack with Gentry and the manager (I didn’t catch her name) for their scrapbook. It honestly made our day and, for Jack and my sister, it created an uplifting experience that means so very much to them. We will be telling everyone we know about this wonderful experience, about the generosity and kindness of the Edwardsville Red Robin staff.
As a side note: our server, Gentry, was absolutely fantastic – such a warm, vibrant personality who made us feel exceptionally welcome from the start and who took amazing care of us.
And I should mention that all the food was very tasty, too – an impressive twist on classic Americana, hearty and satisfying. Kudos, Red Robin – this is how you create an environment that keeps people coming back.